Returns
30-day returns. Send any pair back within 30 days of delivery, unworn and in its original packaging, for a refund. We email you a return label and take its cost off the refund.
Defects, wrong items and damage in transit go back free with a prepaid label within 7 days. Read the returns policy.
Returns within 30 days
Changed your mind, or the style or fit isn't right? You can return any pair within 30 days of delivery, as long as it is unworn and in its original packaging with everything that came in the box. Email [email protected] with your order number, or use the returns page, and we email you a return label.
You pay the return shipping: we deduct the cost of that label from your refund. The rest goes back to the card you paid with once the pair arrives and is checked, usually within 5 business days. We don't offer exchanges or store credit; order the pair you want as a new order.
Free returns for defects, wrong items and damage in transit
If a pair arrives with a manufacturer defect, is not the pair you ordered, or arrives damaged, email [email protected] within 7 days of delivery. Include your order number and clear photos of the problem. If we confirm it, we send you a prepaid return label, so returning it costs you nothing.
What a confirmed problem gets you
We send a replacement if the pair is available. If it isn't, we refund your card in full, return shipping included. We don't offer store credit.
What is not a defect
A slight misalignment of the frame, such as a temple that sits a little off, is not a defect. Frames ship without an adjustment, and a local optician can adjust them. Scratches, damage and wear after delivery, and damage from misuse, are not defects either.